Return Policy

Return Policy:

Thank you for choosing JenniferShao.com. We want to ensure a smooth experience for our customers. If you are not satisfied with your purchase, we're here to help.

Contact within 14 Days:
In the event of any discrepancies or issues with your order, please contact us including your order number, within 14 days of receiving it. We are committed to resolving problems promptly.

Final Sale on Reduced Priced Items:
All items sold at reduced prices are considered final sale and cannot be returned.

All merchandise must be returned in the original undamaged packaging.

Refunds: 

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. 

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies. 

Customers are responsible for the return shipping charges. Please use your preferred shipping method, as we cannot provide a return label.

Non-Refundable Shipping and Handling:
Please note that shipping and handling charges are non-refundable.